Insurance-controlled workshop commitment

Is that what you want?

Claims Management Congress 2006 Autohaus Academy
Facts, trends and perspectives in claims management

Since 2006, the market for accident claims management has definitely been in a state of upheaval: in the last few months, trend-setting changes have been initiated for claims practice in Germany, which mean a greater change than in the last ten years. The industry is currently preoccupied with loss (or damage) management and the rapid increase in fully comprehensive insurance policies with fixed repair shops. There are also fears of an industry-wide price slide downwards in the area of claims settlement. Something is also happening in the area of residual values. Furthermore, the liberalisation of the Legal Advice Act/Legal Services Act has entered a new phase.

Your benefit:
At the Claims Management Congress 2006 of the AUTOHAUS AKADEMIE you will learn about the current developments in the field of accident claims management and what is in store for the market participants. Hear first-hand from the experts where fully comprehensive insurance with workshop commitment comes in and what counter-models there are. Also discuss the topics of claims management, labour values and cost calculation in the dealership. Use the evening event and the symposium for an intensive exchange of experiences with speakers and participants!
Her top issues:

- Insurance-controlled workshop commitment - opportunity or risk?

- Claims service PLUS and Kasko Select - car insurance with HUK-COBURG

- Strategies and concepts of the automotive industry for brand-owned car dealerships

- Current proposals for claims settlement under discussion

- Impact of type classifications on AW specifications and maintenance

- Accident claims handling in the motor vehicle business - does it (still) make business sense?

Your speakers:
Michael Bröning is the commercial operations manager of the Autohaus Wolfsburg bodywork and paint centre as well as the service division manager (claims management). Orientation of the group of companies on the subject of claims management.

Franz Brutzer is customer consultant Germany for the accident repair companies Autoschadecenter Venlo and Hulsterdreef Autoschade, Venray, and is responsible for the German market.

A.M. Crooymans is a member of the management team of the Auto Arena Group, Venlo and manager of the accident repair companies Autoschadecenter, Venlo, and Hulsterdreef Autoschade, Venray.

Elmar Fuchs is a lawyer and managing director of the Bundesverband der freiberuflichen und unabhängigen Sachverständigen für das Kfz-Wesen e.V. (BVSK) in Berlin. His main areas of expertise include accident damage settlement, legal advice law, traffic law and expert witness law. He is the author of numerous publications and a specialist speaker.

Klaus-Jürgen Heitmann has been with the HUK-COBURG Insurance Group since the beginning of 2003. Since July 2004, he has been a member of the Board of Management with responsibility for motor insurance, including operations, rates and statistics, and claims. Previously, he worked for the management consultancy Mummert + Partner.

Wilhelm Hülsdonk is Vice President of the German Association of Motor Trades and Crafts (ZDK) and has been the Federal Guild Master of the German Association of Motor Trades and Crafts (ZVK) since 2005. He has been a self-employed master mechanic and motor vehicle entrepreneur since 1974.

Friedrich Nagel has been a member of the ZKF Board since 1999 and was elected President in 2002. The trained body and vehicle builder and motor vehicle mechanic runs the Nagel Bodywork and Painting Centre together with his son, with just under 30 employees.

Joachim Otting is an independent consultant at rechtundräder in Hünxe/Berlin. Specialises in comprehensive, car purchase and compensation law.

Walter K. Pfauntsch is a qualified journalist (Univ.) and today heads the agency PRESSE + PR PFAUNTSCH, Redakteure - Ingenieure - Consultants, in Munich and chief editor of several print and online media.

Michael Scharnau has been with Volkswagen AG for 26 years. After holding various positions in sales and service, including abroad, he has now been Head of Service Marketing and After Sales Programme (VSP) for four years.

Franz Brutzer is customer consultant Germany for the accident repair companies Autoschadecenter Venlo and Hulsterdreef Autoschade, Venray, and is responsible for the German market.

A.M. Crooymans is a member of the management team of the Auto Arena Group, Venlo and manager of the accident repair companies Autoschadecenter, Venlo, and Hulsterdreef Autoschade, Venray.

Joachim Otting is an independent consultant at rechtundräder in Hünxe/Berlin. Specialises in comprehensive, car purchase and compensation law.

23.10.2006 19:00 hrs- Start of the Congress - End 24.10.2006 around 17:45 hrs

HUK-Coburg = Insurance-controlled workshop commitment Decades of work/service on and around your customer is now to be "broken" for you. Explain to your customer what he is buying for a pig in a poke with Kasko Select. He is no longer allowed to have his car repaired in the workshop he trusts with you, but is supposed to have his car repaired by companies that are completely unknown to him. What about the warranty of his car? What happens if the "repair" is not done properly and professionally, and it is discovered so late that the insurance company can no longer be held liable due to the statute of limitations. Help to ensure that savings are not made at the wrong end, at the end of your customers. The insurance industry should save on executive salaries instead of on the little man.